Find answers to common questions about our services, installation, billing, and more.
How do I check if XpressNet is available at my address?
Use the 'Check Availability' form on our contact page or call our sales team with your PIN code and address. We'll verify coverage and get back to you within 24 hours.
What is the installation time?
Typical installation is 24-72 hours from order confirmation in covered areas. In some cases, we can complete installation within the same day if you're in a pre-wired building.
Do you have data caps?
All consumer plans are unlimited with no data caps or fair usage policies. Business plans also include unlimited data with priority bandwidth.
Is there a contract?
We offer both monthly and yearly plans with no long-term contracts required. Business plans typically come with a 12-month contract and service-level agreement for guaranteed performance.
How do I report an outage?
Visit our Outage page or call our support number. We also provide live status updates for major disruptions through SMS and email notifications.
Can I get a static IP?
Yes — static IPs are available on Business and Premium plans. You can request up to 5 static IP addresses for your business needs.
Do you provide a router?
Yes, we provide a choice of managed modem/router for home plans at no additional cost. Business customers get enterprise-grade routers with advanced features on request.
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and auto-debit for business accounts. You can also pay through our mobile app or website portal.
How do I upgrade my plan?
Contact support or submit a request through your customer portal; upgrades are typically processed within one billing cycle with pro-rated charges.
Is there a trial or demo for businesses?
Yes — contact our sales team to discuss a short-term trial or pilot deployment for your business location with full support.
Do you support IPv6?
Yes, our network fully supports IPv6 for eligible plans and services. We're committed to future-proof networking technologies.
What security measures are in place?
We use DDoS mitigation, network-level filtering, secure access controls, and 24/7 monitoring for business services. Home users get basic security protection included.
How do refunds work?
Refunds are provided per our billing policy and may take 5-7 business days to process. Advance payments are refundable if service isn't activated due to coverage issues.
Can I transfer my service to a new address?
Yes, submit a transfer request and we will coordinate migration and availability checks. Transfer fees may apply if extensive rewiring is needed.
Who should I contact for partnerships or wholesale?
Email partnerships@xpressnet.in and our partnerships team will respond within 2 business days to discuss collaboration opportunities.
